Privacy policy.

Who to contact

RB Style Glazing Ltd, company number 17341477, is the business named on this website. Our contact address is The Lawns Industrial Estate, Rhymney, Tredegar NP22 5PW, United Kingdom. For questions about personal information, email info@rbstyleglazingltd.co.uk or call 07810 872418.

Information you provide directly

If you phone or email us, you may provide your name, contact details, property address, project information and photographs. This information can be used to respond to your enquiry, discuss a quote and arrange agreed work. The information is received by the business and the telephone or email services involved in your communication. Please avoid sending sensitive information or photographs of other people unless necessary and appropriate.

The enquiry form and chat are supplied through GoHighLevel/LeadConnector, including Scale Suite’s portal. Information you submit, such as contact details, property information and messages, is received by the business through those services. They may process technical request information, cookies or browser storage to operate the widgets; their exact storage and retention settings are managed by the provider. These contact tools load without requiring acceptance of optional site analytics. Your browser may also offer autofill. See https://www.gohighlevel.com/privacy-policy for the provider’s privacy information. A mail link opens your chosen email service; clicking it does not by itself send a message.

Enquiry and contractual information may be handled where necessary to respond to a request before a contract or fulfil agreed work, meet legal obligations, or manage legitimate business correspondence. Contact us to ask about the handling and retention of your particular correspondence; this policy does not invent those arrangements.

Lovable visitor analytics

In the UK, EU/EEA, Switzerland and Canada, clicks are recorded only after you accept analytics. Elsewhere, clicks are recorded unless you reject. Browsers sending Global Privacy Control do not have clicks recorded, even after acceptance. Your choice is stored in your browser for up to 12 months; a refusal is requested again after six months.

Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone. Lovable analytics stores nothing on your device, does not keep IP addresses and cannot recognise returning visitors. It records pages visited, where visitors came from, country, browser, operating system, device type, time spent, page speed, errors and permitted clicks. No additional custom activity events are sent.

Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it. Editor preview visits are not counted.

Google Maps and Google Fonts

The homepage and contact page link to Google Maps rather than automatically loading an embedded map. Google receives technical information and may use cookies or browser storage when you choose to visit Google Maps. Its own privacy and cookie settings apply there.

Google Fonts supplies the website’s Montserrat font. Loading it creates requests to Google’s font servers, which receive technical request information, including your IP address. This site does not add an advertising pixel through the font link. See Google’s privacy policy for Google’s handling, storage and international processing of information.

Website pages, styles and photographs are delivered through Lovable’s hosting and asset services. Your browser connects to those services to receive the website, and may cache resources as part of normal browsing. The statement that visitor analytics stores nothing on your device does not mean other services or your browser store nothing.

External links and website storage

Links to Facebook, Google’s business listing and local information sources take you to third-party websites. Those services receive information when you visit them and apply their own privacy and cookie arrangements. See Meta’s privacy policy for Facebook.

This website provides GHL enquiry and chat widgets, but no account sign-in or payment checkout. It stores your analytics choice in local storage for up to 12 months, not a cookie, and does not store enquiry fields in local storage. You can change your choice using Cookie settings in the footer. See the cookie policy for details. Google Maps, external destinations and browser caching have their own behaviour, as described above. You can manage cookies and stored website data through your browser settings.

Your information rights

Depending on the circumstances and applicable law, you may have rights to request access to, correction or deletion of personal information, restrict or object to certain processing, or request portability. If processing relies on consent, you may withdraw that consent. These rights can have limits, including where records must be retained for legal reasons. Contact us to make a request or raise a concern.

You can also contact the UK Information Commissioner’s Office at ico.org.uk. Rules differ by country; the business should have this policy and its website tools checked against the rules applying to its visitors.

Changes and questions

This policy describes the website’s current tools and the information supplied by the business. It should be reviewed if online enquiries, new analytics, advertising or payment services are connected. For a question about your project or this policy, contact RB Style Glazing.